A Simple Guide to Your BSSI Virtual Office Phone Service Features
Running a business means staying connected with customers. But it shouldn’t mean being stuck on your phone all day. A virtual office phone service helps you handle calls smartly.
Here’s an easy guide to some helpful features and how they work.
1. A Receptionist That Filters Your Calls
First, let’s talk about call screening. Your time is important. That’s where call screening helps.
When someone calls your business number, a live receptionist answers the phone using your company name. If the caller is a salesperson or telemarketer, the receptionist does not send the call to you and does not take a message.
As a result, you deal with fewer annoying calls and fewer interruptions. Instead, you can spend more time helping real customers and getting work done.
Think of call screening as a helpful gatekeeper for your business.
What Happens If You Get Extra Calls?
Each Live Answering plan includes a set number of calls each month. If your business receives more calls than your plan allows, each extra call costs $1.
Additionally, unused calls do not carry over to the next month.
However, you still have options if your call volume grows. You can:
- Buy an extra block of calls during the month at a lower rate
- Upgrade your plan to include more calls
Both choices help you manage your costs while keeping your service running smoothly.
2. Send Business Calls to Your Cell Phone With Virtual Office Phone Service
Today, many business owners work on the go. Direct Call to Cell (DCC) makes that easy.
With this feature, your business number forwards calls to a phone you choose, usually your cell phone. When someone dials your business number, the system automatically sends the call to your personal phone.
Most importantly, your private number stays hidden. Callers only see your business number, not your personal one.
As a result, you can answer calls from anywhere while still looking professional.
3. Receive Voicemails in Your Email
Checking voicemail doesn’t have to be a hassle.
With Voicemail to Email, any voicemail left for you is sent directly to your email inbox as an audio file. You open the email and click the file to listen.
Once the message is delivered, it is removed from your voicemail box. This keeps everything clean and organized.
Because the message is in your email, you can listen on your phone, tablet, or computer, whatever is easiest for you.
4. Get Messages as Texts
Sometimes you’re away from your computer but still want to know who called. That’s where text message notifications help.
After a receptionist answers a call, they can send the message straight to your cell phone as a text. This lets you see important updates right away.
It’s a quick and easy way to stay informed throughout the day.
Keep in mind that text message notifications are only available with Live Answering service plans.
Virtual Office Phone Service: A Smarter Way to Handle Business Calls
A virtual office phone service helps you stay connected without feeling tied to your desk.
With helpful tools like call screening, call forwarding to your cell phone, text notifications, and voicemail sent to email, you can manage your calls in a way that fits your schedule.
In the end, these features make it easier to run your business, stay organized, and give your customers a professional experience.
Since 2007, Virtual Offices of Las Vegas has been helping businesses thrive.
With a proven track record of excellence and an A+ rating from the BBB,
we’ve built a reputation for superior customer service.
Our team of experts in Las Vegas is passionate about simplifying your business needs.
Visit our FAQ page for quick answers to common questions.







