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FREQUENTLY ASKED QUESTIONS

CONTACT US Virtual office blog Vegas frequently asked questions Looking for advice on virtual offices in Las Vegas? I'm not sure which ones are worth using, or what I should expect.

Virtual Office

A virtual office is a subscription-based service that provides office address and reception services. Most noteworthy, a physical office is not leased, but the services are enjoyed! It’s the office without a key! Because your company is serviced at a physical office location, the Virtual Offices of LAS VEGAS staff creates and maintains your company’s presence through the professional handling and routing of customers, phone calls, and mail.

FREQUENTLY ASKED QUESTIONS

Yes, virtual offices can be incredibly beneficial for various businesses, and your examples highlight some of the most common use cases. Here’s an example of how each group can specifically benefit from a virtual office:

  1. Small Business Owners Working from Home:

    • A virtual office provides a professional business address (which can be important for branding) and gives the appearance of a more prominent, more established company. As a result, your business will benefit.
    • It can offer access to services like call answering, mail forwarding, and meeting room rentals, all of which help maintain a professional image without the cost of renting a physical office.
  2. Traveling Business Professionals:

    • For those often on the road, a virtual office provides access to amenities such as high-speed internet, printing, or even a desk.
    • It provides a stable business address and phone number, crucial for maintaining consistent communication with clients and partners while away from the office.
    • Virtual offices also allow for a professional atmosphere for video conferences or face-to-face meetings without the chaos or distractions of cafes or hotel business centers.
  3. Start-Up Companies:

    • Start-ups often face tight budgets, and a virtual office can be cost-effective. They can avoid the high overhead costs of leasing office space while projecting a professional image.
    • Virtual offices offer the ability to scale as the business grows. For example, as a start-up grows, it can upgrade from having a virtual address to an entire office setup with meeting rooms and dedicated desks.
  4. Businesses Expanding into New Territory:

    • Expansion into new locations requires testing the waters before making a long-term commitment. A virtual office allows a business to establish a presence in a new market by providing a local business address, phone number, and professional services without immediately leasing expensive office space.
    • It’s also a flexible solution, as businesses can quickly change their virtual office location if they decide to move to another area.

In summary, a virtual office can be a versatile, cost-effective option for businesses in all stages of development, from solo entrepreneurs to growing companies. It offers flexibility, professionalism, and access to key services without the burden of maintaining a physical office.

FREQUENTLY ASKED QUESTIONS

First, sign up for a virtual office and use a local business address for your business correspondence and marketing collateral. Plus, there’s always someone available to sign for packages. Second, sign up for a dedicated local phone number and live telephone answering service. Third, schedule a face-to-face meeting at the office only when required, and have access to business equipment like a copier, fax, and internet.

FAQ

YES! Many banks allow you to open a business account using a virtual office. However, requirements vary, so check with your bank.

FAQ

Just a few easy steps! Purchase a service package online through the secure eCommerce process. Our Sales team will email the New Account Setup Packet, which includes the service agreement, information forms, and the United States Postal Service Form 1583. Form 1583 requires a notary signature if not completed in the office. Complete and return the paperwork. All can be completed online. Once completed documents are received and reviewed, the account is placed in a queue for setup. Your new services can live within 24-48 business hours.

FAQ

The requirements to set up services are:

1. Copy of the credit card holder’s verifiable identification (e.g., Drivers’ License, Passport)

2. The setup and the first month’s service fee are charged when information is received.

3. Fully-completed New Account Packet, including the Service Agreement and Info Forms

4. Fully-completed, notarized USPS Form 1583

Virtual Offices of LAS VEGAS keeps you informed of the process and sends email communications alerting you of the account’s status and the local office’s service details.

FREQUENTLY ASKED QUESTIONS

Virtual Office of LAS VEGAS is a commercial mail-receiving agency registered with the United States Postal Service (USPS). As a result, we are subject to USPS rules and requirements for mail handling. Therefore, to receive mail on our client’s behalf, a USPS application must be appropriately completed and submitted to USPS. The form can be viewed here and be conveniently notarized online through services like NotaryCam.com and Notarize.com.  We can assist you with this form in our office as well.

FAQ

YES! This optional service lets you list your assigned phone number and business address with the local 411. There is a one-time setup fee and monthly listing charges. Phone service with our company is required for this additional service.

YES! Having your company name on the Suite Directory Listing is a great way to show your local customers you are established at that location. There is a one-time setup and monthly charges. Availability and offerings vary by location. As a result, where offered, this service places the clients’ company name in the physical directory at the office center.

FREQUENTLY ASKED QUESTIONS

Additional charges will depend on the package and how mail, phone calls, and onsite services are handled. Mail forwarding charges are incurred when Virtual Offices of LAS VEGAS sends mail and packages.

Administrative charges may apply when our clients request that our staff handle mail outside regular mail forwarding procedures. Call overages and international long-distance charges to connec\calls may also be incurred. Charges are incurred when site facilities, such as copies and meeting space, are utilized. If none of these variable situations occur, additional charges are not experienced.

FREQUENTLY ASKED QUESTIONS

Especially relevant, the general and default schedule for mail forwarding is weekly. All mail received during the week is placed into another envelope/packet (size dependent) and mailed to the client; as a result, the client must instruct Virtual Offices of LAS VEGAS on the destination address.

Furthermore, to save our clients money, Virtual Offices of LAS VEGAS does not forward third-class mail consisting of advertising and/or addressed to `resident’ or `occupant’ unless requested by the client. In addition, if the mailing is time-sensitive, the staff can adjust the schedule if the client provides 24 business hours notice. Lastly, other mail frequency and services may be available (location dependent).

Yes, clients can pick up mail during regular office hours. A helpful tip is to get Standard Scan or Premium Scan service to see your mailbox contents. You’ll know if you have to make the trip otherwise!

FREQUENTLY ASKED QUESTIONS

Virtual Offices of LAS VEGAS accepts deliveries from companies such as Federal Express, UPS, Amazon, etc., as well as envelopes, packets (business documents), and handheld items. However, we follow strict mail processes; consequently, we cannot accept items exceeding 10 lbs. in weight or containing dangerous, live, or perishable goods.

When Virtual Offices of Las Vegas sends mail to clients as specified on the Mail Handling form, the client incurs mail forwarding charges. Furthermore, charges vary by method, frequency, size, and weight. Finally, there is a handling charge for each item. 

All clients participate in automatic monthly credit card payments. Most noteworthy, the client’s current month’s service fees are charged on the 1st; the past month(s) variable charges are on the invoice. Only major credit cards are accepted for service payments. Finally, cash and checks are not accepted.

FREQUENTLY ASKED QUESTIONS

The client must request private office or conference room availability on an RSVP basis, subject to the facility’s location and availability. Contact 702-943-0300 to review rates and availability.

Frequently Asked Questions

PHONE ANSWERING

The Internet has many sources for research. First, we suggest examining a company’s length of business, customer testimonials, and Better Business Bureau reports and ratings. Lastly, does the pricing and package fit your budget and business?

The virtual offices of LAS VEGAS staff personally answer the clientele’s calls using the clientele’s company name, consequently creating a great customer experience. Our company provides different service levels of Live Answer Call Handling:

1.) Only email communication of calls answered (Standard); and

2.) Calls screened and forwarded per your instruction, allowing you to decide whether to accept the call (Premium).

Notable:

All Calls are answered during Virtual Office of LAS VEGAS business hours, generally Monday through Friday, 9:00 a.m. to 5:00 p.m. local time (except holidays; refer to Closure List). Overage and long-distance calls are charged to clients and billed on monthly invoices. Calls can be forwarded to up to 2 designated telephone numbers.

First, each Client is assigned a specific, dedicated phone number. Secondly, the Virtual Offices of LAS VEGAS Staff program our systems to identify each client’s number. Finally, when a third party calls the system, our operators will see the information provided by the client. It is transparent to the caller that he’s reached the client’s company.

FREQUENTLY ASKED QUESTIONS

When a client’s call comes in after 5 pm, the auto-attendant will greet callers with a personalized greeting. Then:

1. Calls can be sent to the voicemail system, which will convert the left message into a .wav file and email.

2. The personalized greeting can offer a Dial by name/extension and route to up to 6 different client external numbers.

3. After-hours custom answering services can be offered (additional fees apply).

Contact us for more details at 702-943-0300.

FREQUENTLY ASKED QUESTIONS

A fax receipt is sent via email using a local number for facsimiles. Some agencies and companies communicate via facsimile. For those unique situations, get a dedicated fax number to receive emailed PDF files or faxes.

FREQUENTLY ASKED QUESTIONS

The Virtual Offices of LAS VEGAS system will directly route (24/7) the Client’s assigned business telephone number to a specified number off-system. Consequently, the client’s specified number is usually their mobile phone number. This is a one-way outbound call route.

FREQUENTLY ASKED QUESTIONS

A call is answered by an automated system through a human-recorded greeting and handled by programmed software. Callers shall hear the client’s company’s name and may have up to 6 dialing options for callers. “If you know the extension for the party you wish to reach, you may dial it now.” All dialing options may be directed to either the voicemail box included in the package or external client number(s). Additional monthly charges apply for additional voicemail boxes. International long-distance charges apply.

FREQUENTLY ASKED QUESTIONS

When a client’s caller leaves a message, the Virtual Offices of the Las Vegas phone system emails a .wav file containing the caller’s message. The message is removed from the voicemail box. As a result, there’s no calling in for messages because the email shall contain the message from the caller. Consequently, a valid email address, account, appropriate audio software, and speaker(s) are required.

Text messages are an effortless way of communicating. If requested, a Virtual Offices of LAS VEGAS receptionist can take the caller’s message and send it by text. This service is only applicable to live answering service packages.

 

FREQUENTLY ASKED QUESTIONS

Live answering overages are charged at $1 per call. While there is no rollover on unused calls, you could purchase a block of additional calls to take advantage of discounted rates before the end of the month to avoid the overage charges.

Virtual Offices of LAS VEGAS packages with telecom services are the Starter, PRO, and PRO PLUS. All three packages include one voicemail box and up to 6 dialing extensions via the auto-attendant. If each dialing option needs its voicemail box, you can purchase more for the account for an additional monthly charge.

FREQUENTLY ASKED QUESTIONS

The requirements to set up services are:

1. Copy of the credit card holder’s verifiable identification (e.g., Drivers’ License, Passport)

2. The setup and the first month’s service fee are charged when information is received.

3. Fully-completed New Account Packet, including the Service Agreement and Info Forms

Virtual Offices of LAS VEGAS keeps you informed of the process and sends email communications alerting you of the account’s status and the local office’s service details.

FREQUENTLY ASKED QUESTIONS

I’m so sorry, but no. A Virtual Offices of LAS VEGAS phone number is assigned to your account but is the property of our telecommunications service provider. You subscribe to the right to use that number through our Service Agreement. As a result, these numbers are available to the client only during a valid and active account period.

All clients participate in automatic monthly credit card payments. Most noteworthy, the client’s current month’s service fees are charged on the 1st; the past month(s) variable charges are on the invoice. Only major credit cards are accepted for service payments. Finally, cash and checks are not accepted.

FREQUENTLY ASKED QUESTIONS

CLIENT SERVICES

Our regular hours are Monday through Friday, 9 am to 5 pm. Virtual Offices of LAS VEGAS follow the United States Postal Service holiday schedule for closed dates. In addition, the Virtual Offices of LAS VEGAS have modified hours on certain days before and after certain holidays. Email communications are sent as a reminder.

A Virtual Offices of LAS VEGAS business address is a physical location for contact information, letters, and packages sent or delivered by the United States Postal Service.

FREQUENTLY ASKED QUESTIONS

Virtual Offices of LAS VEGAS has a staffed location to receive your Federal Express, UPS, envelopes, and packages; there are also size and weight restrictions.

Free mail pick up is offered to clients to pick up mail in person during office hours.

 

 

FREQUENTLY ASKED QUESTIONS

Mail forwarding occurs when Virtual Offices of LAS VEGAS sends out mail and/or packages according to the forwarding specifications the client provided. Additional charges apply.

There are local area licensing requirements for businesses. Therefore, refer to the local licensing authority in Las Vegas for your specific business type requirements.

Virtual Offices of Las Vegas assigns each client a private telephone number and a local number; consequently, the number is unique to a client while employing Virtual Offices of LAS VEGAS’s services.

FREQUENTLY ASKED QUESTIONS

FAQ

All changes to the account must be in writing. Please send an email to support@virtualofficeslv.com. Some changes may require a new service agreement. Especially relevant, the Virtual Office of Las Vegas is not responsible for services performed for any other individual or entity except as named in the Agreement.

Each Agreement between the Virtual Office of Las Vegas and the client is strictly bilateral; consequently, it is between two companies, not individuals with multiple companies. Most noteworthy, the Agreement cannot be assigned to another company. If a company has a DBA, the Fictitious Name can share the account as an additional company at a discount for servicing. The virtual Office of Las Vegas is not responsible for any services performed by any other individual or entity except as named in the Agreement.

FREQUENTLY ASKED QUESTIONS

The following discloses what information is collected from our site and through forms when you set up an account with Virtual Offices of Las Vegas and what is done with the Clientele information.

FAQ

Our policy provides how Virtual Offices of LAS VEGAS, a Blue Sky Solutions Inc. division, collects and disseminates personal information. Therefore, Virtual Offices of Las Vegas hopes to alleviate worries and make doing business together easier. Subsequently, please check back periodically because Virtual Offices of Las Vegas may update this policy.

Because this policy does not apply to other companies, Virtual Offices of Las Vegas are not responsible for their actions. We cannot use our policies on people that Virtual Office Las Vegas does not employ or manage, and Virtual Office Las Vegas is not responsible for the actions of other individuals.

FREQUENTLY ASKED QUESTIONS

Though collecting personal information is necessary, it is solely for working with customers. Rest assured, your information is for our eyes only. When visiting the Virtual Offices of LAS VEGAS website, any information collected is in a secure password-protected network. To summarize, the Virtual Offices of LAS VEGAS use the information you collect to fulfill requests for our products and services.

FREQUENTLY ASKED QUESTIONS

Finally, the Virtual Offices of Las Vegas safeguard your information and limit access to a limited number of employees. Most importantly, they do not rent, sell, or share your information.

Please don’t lose touch with us for your business. Contact us! Any change to your account contact information must be in writing.

FREQUENTLY ASKED QUESTIONS

Depending on your location, you can switch to a Virtual Office package. Contact us!

FREQUENTLY ASKED QUESTIONS

CONTACT US

Virtual Offices of Las Vegas Sales and Support offers excellent service and availability. If you have any questions, please call us at 877-943-2774.

Here are quick answers to common questions; visit our FAQ page. We’ve been in business in Las Vegas since 2007, and our BBB-accredited business A+ Rating is a testament to our success.

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