FREQUENTLY ASKED QUESTIONS
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FREQUENTLY ASKED QUESTIONS
What is a Virtual Office?
A virtual office is a subscription-based service that provides office address and reception services. Most noteworthy, a physical office is not leased, but the services are enjoyed! It’s the office without a key! Because your company is serviced at a physical office location, the Virtual Offices of LAS VEGAS staff creates and maintains your company’s presence through the professional handling and routing of customers, phone calls, and mail.
What types of businesses can use a virtual office?
All business types benefit from a virtual office:
- The small business owner working at home wants to project a professional image when meeting customers.
- Traveling business professionals need office amenities while on the road, and they don’t get their needs fulfilled in hotel business centers or coffee houses.
- Start-up companies with limited overhead funds
- Businesses looking to expand into new territory and want to test the waters before a significant capital commitment
How can I conduct business virtually?
First, sign up for a virtual office and use a local business address for your business correspondence and marketing collateral. Plus, there’s always someone available to sign for packages. Second, sign up for a dedicated local phone number and live telephone answering service. Third, schedule a face-to-face meeting at the office only when it is required, and have access to business equipment like a copier, fax, and internet.
Can I use a virtual business address to open a bank account?
YES! Many banks allow opening a business account using a virtual office. Check with your bank, as requirements vary.
What is the signup process?
Just a few easy steps! Purchase a service package online through the secure eCommerce process. Our Sales team will email the New Account Setup Packet, which includes the service agreement, information forms, and the United States Postal Service Form 1583. Form 1583 requires a notary signature if not completed in the office. Complete and return the paperwork. All can be completed online. Once completed documents are received and reviewed, the account is placed in a queue for setup. Your new services can live within 24-48 business hours.
What is required to set up the service? What are the set-up fees? How long does it take to have my services live and ready?
The requirements to set up services are:
1. Copy of the credit card holder’s verifiable identification (e.g., Drivers’ License, Passport)
2. The setup and the first month’s service fee are charged when information is received.
3. Fully-completed New Account Packet, including the Service Agreement and Info Forms
4. Fully-completed, notarized USPS Form 1583
Virtual Offices of LAS VEGAS keeps you informed of the process and sends email communications alerting you of the account’s status and the local office’s service details.
What is the United States Postal Service Form 1583?
Virtual Office of LAS VEGAS is a commercial mail-receiving agency registered with the United States Postal Service (USPS). As a result, we are subject to USPS rules and requirements for mail handling. Therefore, to receive mail on our client’s behalf, a USPS application must be appropriately completed and submitted to USPS. The form can be viewed here and be conveniently notarized online through services like NotaryCam.com and Notarize.com. We can assist you with this form in our office as well.
Can I get listed with the local 411?
YES! This optional service lets you list your assigned phone number and business address with the local 411. There is a one-time setup fee and monthly listing charges. Phone service with our company is required for this additional service.
Can my company name be physically listed at the location?
YES! Having your company name on the Suite Directory Listing is a great way to show your local customers you are established at that location. There is a one-time setup and monthly charges. Availability and offerings vary by location. As a result, where offered, this service places the clients’ company name in the physical directory at the office center.
What are the additional charges I should be aware of?
Additional charges will depend on the package and how mail, phone calls, and onsite services are handled. Mail forwarding charges are incurred when Virtual Offices of LAS VEGAS sends mail and packages. Administrative charges may apply when our clients request that our staff handle mail outside regular mail forwarding procedures. Call overages and international long-distance charges to connect calls may also be incurred. Charges are incurred when site facilities are utilized, such as copies and meeting space. If none of these variable situations occur, additional charges are not experienced.
How does the mail forwarding work?
Especially relevant, the general and default schedule for mail forwarding is weekly. All mail received during the week is placed into another envelope/packet (size dependent) and mailed to the client; as a result, the client must instruct Virtual Offices of LAS VEGAS on the destination address. Furthermore, to save our clients’ money, Virtual Offices of LAS VEGAS does not forward third-class mail consisting of advertising and/or addressed to `resident’ or `occupant’ unless requested by the client. In addition, if there is a time-sensitive mailing, the staff can adjust the mailing schedule if the client provides 24 business hours notice. Lastly, other mail frequency and services may be available (location dependent).
Can I pick up my mail?
Yes, clients can pick up mail during regular office hours. A helpful tip is to get Standard Scan or Premium Scan service to see your mailbox contents. You’ll know if you have to make the trip otherwise!
Do you accept parcels and courier packages?
Virtual Offices of LAS VEGAS accepts deliveries from companies such as Federal Express, UPS, Amazon, etc., as well as envelopes, packets (business documents), and handheld items. However, we follow strict mail processes; consequently, we cannot accept items exceeding 10 lbs. in weight or containing dangerous, live, or perishable goods.
How much is mail forwarding?
When Virtual Offices of LAS VEGAS sends mail to clients as specified on the Mail Handling form, the client incurs mail forwarding charges. Furthermore, charges vary by method, frequency, size, and weight. Finally, there is a handling charge for each item.
If I terminate services, do I keep my assigned phone number?
I’m so sorry, but no. A Virtual Offices of LAS VEGAS phone number is assigned to your account but is the property of our telecommunications service provider. You subscribe to the right to use that number through our Service Agreement. As a result, these numbers are available to the client only during a valid and active account period.
What forms of payment are accepted?
All clients participate in automatic monthly credit card payments. Most noteworthy, the client’s current month’s service fees are charged on the 1st; the past month(s) variable charges are on the invoice. Only major credit cards are accepted for service payments. Finally, cash and checks are not accepted.
Can I use a private office or conference room when I need it?
The client must request private office or conference room availability on an RSVP basis, which is subject to the facility’s location and availability. Contact 702-943-0300 to review rates and availability.
How can I determine the best service provider and package for your business?
The internet has many sources for research. First, we suggest looking at a company’s length of business, customer testimonials, and Better Business Bureau reports and ratings. Lastly, does the pricing and package fit your budget and business?
What is live answering?
The virtual offices of LAS VEGAS staff personally answer the clientele’s calls using the clientele’s company name, consequently creating a great customer experience. Our company provides different service levels of Live Answer Call Handling:
1.) Only email communication of calls answered (Standard); and
2.) Calls screened and forwarded per your instruction, allowing you to decide whether to accept the call (Premium).
Notable:
All Calls are answered during Virtual Office of LAS VEGAS business hours, generally Monday through Friday, 9:00 a.m. to 5:00 p.m. local time (except holidays; refer to Closure List). Overage and long-distance calls are charged to clients and billed on monthly invoices. Calls can be forwarded to up to 2 designated telephone numbers.
How do you handle the live answering for “my” business if you also handle live answering for many other companies?
First, each Client is assigned a specific, dedicated phone number. Secondly, the Virtual Offices of LAS VEGAS Staff program our systems to identify each client’s number. Finally, when a third party calls the system, our operators will see the information provided by the client. It is transparent to the caller that he’s reached the client’s company.
What happens to my calls after 5 pm?
When a client’s call comes in after 5 pm, the auto-attendant will greet callers with a personalized greeting. Then:
1. Calls can be sent to the voicemail system, which will convert the left message into a .wav file and email.
2. The personalized greeting can offer a Dial by name/extension and route to up to 6 different client external numbers.
3. After-hours custom answering services can be offered (additional fees apply).
Contact us for more details at 702-943-0300.
What is an eFax number?
It’s email receipt of faxes using a local number for facsimiles. Some agencies and companies communicate via facsimile. For those special situations, get a dedicated fax number to receive emailed PDF files or faxes.
What is a Direct Call to Cell (DCC)?
The Virtual Offices of LAS VEGAS system will directly route (24/7) the Client’s assigned business telephone number to a specified number off-system. Consequently, the client’s specified number is usually their mobile phone number. This is a one-way outbound call route.
How does an automated system answer calls, and what are up to 6 extensions?
A call is answered by an automated system through a human-recorded greeting and handled by programmed software. Callers shall hear the client’s company’s name and may have up to 6 dialing options for callers. “If you know the extension for the party you wish to reach, you may dial it now.” All dialing options may be directed to either the voicemail box included in the package or external client number(s). Additional monthly charges apply for additional voicemail boxes. International long-distance charges apply.
What is voicemail to email?
When a client’s caller leaves a message, the Virtual Offices of the Las Vegas phone system emails a .wav file containing the caller’s message. The message is removed from the voicemail box. As a result, there’s no calling in for messages because the email shall contain the message from the caller. Consequently, a valid email address, account, appropriate audio software, and speaker(s) are required.
What is text message notification to cell phones?
Text messages are an effortless way of communicating. If requested, a Virtual Offices of LAS VEGAS receptionist can take the caller’s message and send it by text. This service is only applicable to live answering service packages.
What if I go over my purchased block on minutes on my account?
Live answering overages are charged at $1 per call. While there is no rollover on unused calls, you could purchase a block of additional calls to take advantage of discounted rates before the end of the month to avoid the overage charges.
What is an additional voicemail box?
Virtual Offices of LAS VEGAS packages with telecom services are the Starter, PRO, and PRO PLUS. All three packages include one voicemail box and up to 6 dialing extensions via the auto-attendant. If each dialing option needs its voicemail box, you can purchase more for the account for an additional monthly charge.
What is required to set up phone service? What are the set-up fees? How long does it take to have my services live and ready?
The requirements to set up services are:
1. Copy of the credit card holder’s verifiable identification (e.g., Drivers’ License, Passport)
2. The setup and the first month’s service fee are charged when information is received.
3. Fully-completed New Account Packet, including the Service Agreement and Info Forms
Virtual Offices of LAS VEGAS keeps you informed of the process and sends email communications alerting you of the account’s status and the local office’s service details.
If I terminate services, do I keep my assigned phone number?
I’m so sorry, but no. A Virtual Offices of LAS VEGAS phone number is assigned to your account but is the property of our telecommunications service provider. You subscribe to the right to use that number through our Service Agreement. As a result, these numbers are available to the client only during a valid and active account period.
What forms of payment are accepted?
All clients participate in automatic monthly credit card payments. Most noteworthy, the client’s current month’s service fees are charged on the 1st; the past month(s) variable charges are on the invoice. Only major credit cards are accepted for service payments. Finally, cash and checks are not accepted.
What are office hours?
Our regular hours are Monday through Friday, 9 am to 5 pm. Virtual Offices of LAS VEGAS follow the United States Postal Service holiday schedule for closed dates. In addition, the Virtual Offices of LAS VEGAS have modified hours on certain days before and after certain holidays. Email communications are sent as a reminder.
What is a business address for mail service?
A Virtual Offices of LAS VEGAS business address is a physical location for contact information, letters, and packages sent or delivered by the United States Postal Service.
What is a courier package receipt?
Virtual Offices of LAS VEGAS has a staffed location to receive your Federal Express, UPS, envelopes, and packages; there are also size and weight restrictions.
What is free mail pickup?
Free mail pick up is offered to clients to pick up mail in person during office hours.
What is mail forwarding?
Mail forwarding occurs when Virtual Offices of LAS VEGAS sends out mail and/or packages according to the forwarding specifications the client provided. Additional charges apply.
How is our business address service applicable to the clientele business licensing?
There are local area licensing requirements for businesses. Therefore, refer to the Las Vegas local licensing authority for your specific business type requirements.
What is an assigned private telephone number?
Virtual Offices of Las Vegas assigns each client a private telephone number and a local number; consequently, the number is unique to a client while employing Virtual Offices of LAS VEGAS’s services.
I need to change the credit card on file. How do I do that?
Refer to your monthly billing email to change the credit card on file. It’s quickly done online through the portal links. Can’t find the email? Simply accounting@virtualofficeslv.com email accounting for a resend.
I have changed my company name. How does our company update our agreement and my account?
All changes to the account must be in writing. Please send an email to support@virtualofficeslv.com. Consequently, some changes may require a new service agreement. Especially relevant, the Virtual Office of Las Vegas is not responsible for any services performed for any other individual or entities except as named in the Agreement.
Can I add another company to my account?
Each agreement between the Virtual Office of Las Vegas and the client is strictly bilateral; consequently, it is between two companies, not individuals with multiple companies. Most noteworthy, the agreement cannot be assigned to another company. If a company has a DBA, the Fictitious Name can share the account as an additional company at a discount for servicing. The virtual Office of Las Vegas is not responsible for any services performed by any other individual or entity except as named in the Agreement.
What is our site’s privacy policy? How does Virtual Office LAS VEGAS handle my personal information?
The following discloses what information is collected from our site and through forms when you set up an account with Virtual Offices of Las Vegas and what is done with the Clientele information.
What Our Privacy Policy Covers
Our policy provides how Virtual Offices of LAS VEGAS, a Blue Sky Solutions Inc. division, collects and disseminates personal information. Therefore, Virtual Offices of Las Vegas hopes to alleviate worries and make doing business together easier. Subsequently, please check back periodically because Virtual Offices of Las Vegas may update this policy.
Policy Practice Responsibility
Because this policy doesn’t apply to other companies, Virtual Offices of Las Vegas cannot be responsible for other companies’ actions. We cannot use our policies on people that Virtual Office Las Vegas does not employ or manage, and Virtual Office Las Vegas is not responsible for other individuals’ actions.
Collection and Use
Though collecting personal information is a necessity, it is for the sole purpose of working with customers. Rest assured, your information is for our eyes only. When visiting the Virtual Offices of LAS VEGAS website, any information collected is in a secure password-protected network. To summarize, Virtual Offices of LAS VEGAS uses your information collected to fulfill requests for our products and services.
Sharing and Disclosure
Finally, the Virtual Offices of Las Vegas safeguard your information and limit access to minimal employees. Most importantly, they do not rent, sell, or share your information.
I just moved, and my contact information has changed. How do I let you know?
Please don’t lose touch with us for your business. Contact us! Any change to your account contact information must be in writing.
How can I get an address for my Live Answering service package?
Depending on your location, you can switch to a Virtual Office package. Contact us!
CONTACT US
Virtual Offices of Las Vegas Sales and Support offers excellent service and availability. If you have any questions, please call us at 877-943-2774.
Here are quick answers to common questions; visit our FAQ page. We’ve been in business in Las Vegas since 2007, and our BBB Accredited Business A+ Rating is a testament to our success.