VIRTUAL OFFICE FAQ
What is a Virtual Office?
A virtual office is a service which allows someone to use an office address; without leasing an actual physical office. Virtual offices provide professional handling of customers mail and routing of phones, therefore, creating and maintaining a clients’ virtual presence.
Who is Virtual Offices of Las Vegas?
Virtual Offices of Las Vegas has been providing virtual services since 2007. Furthermore, Blue Sky Solutions Inc dba Virtual Offices of Las Vegas has acquired an Accredited BBB A+ rating. In addition, the facilities are centrally located, just West from the world-famous Las Vegas strip.
How is this applicable to Business Licensing?
The zoning code is C-P, Commercial-Professional. Please refer to Clark County Business Licensing for more details.
For what type of business is a virtual office appropriate?
A virtual office is a cost-effective alternative for most businesses. Examples include; the small business owner that works at home who wants to project a professional image; in addition, a start-up company with limited overhead funds; or a business looking to expand into a new territory with an interest in testing the waters.
How do I pay?
You can purchase using Paypal or any major credit card on our website.
What is the setup process? What are the setup fees? How long does it take to have my services live and ready for use?
In order to setup an account, we need: completed paperwork, payment and identification. The setup fees and the first months service fee are due at the time of setup. Monthly service payments can be made on major credit cards, or Paypal and pay by check are available for service payments 6 months to a year in advance. Most often a service package will be live within twenty-four to forty-eight business hours.
What is the US Postal Service Form 1583?
Virtual Offices of Las Vegas is a commercial mail receiving agency registered with the United States Postal Service. As a result, to receive mail on your behalf your company we must properly complete and notarize a USPS document. Once completed, we will submit it to USPS. For your information, the form example can be viewed here and be conveniently notarized online; view the video tutorial on YouTube.
Can I pick up my mail?
Yes, during office hours, and in addition, you may call to check to see if you have any mail, and make the arrangements to come in. This will you save you time!
How does the mail forwarding work?
Have your mail sent to you per your forwarding specifications; consequently, additional charges may apply. The default schedule for mail forwarding is weekly. In an effort to save you money, we do not forward third-class mail consisting of advertising and addressed to `resident or `occupant, unless you specify on the Mail Handling Privileges form. Consequently, if there is a time-sensitive mailing, we can adjust your scheduled mailing given you provide 24 business-hours notice.
How much is mail forwarding?
Mail forwarding through USPS is the cost of the postage plus 25% for handling. Flat rate handling fees apply when using your own courier account.
Do you accept parcels and courier packages?
We accept deliveries from companies such as Federal Express and UPS for envelopes and small packages. Furthermore, we are unable to accept any items exceeding 10 lbs in weight or larger than 11-7/8 x 13-5/8. In addition, we will not accept any item containing any dangerous, live or perishable goods. Upon signing for a delivery, we inform you via email.
Can I get on the Suite Directory listing?
You can add your company for inclusion on Suite Directory. Included in certain package(s). Additional monthly charges apply.
Can I use a Private Office when I need it?
Yes, you can rent a private office by the hour or day. RSVP basis only.
What are the company closures?
Company closures are available on our HOLIDAY LIST. In addition, we send emails as a reminder.
PHONE ANSWERING FAQ
How do you determine the best phone answering service provider and package for your business needs?
Virtual Offices of Las Vegas believes that paying per call is more efficient and less costly then paying by the minute. Virtual Offices of Las Vegas offers packaged call bundles offering unlimited long distance in the US which eliminates call minutes for the most part.
If I terminate services, do I keep my assigned phone number?
All Virtual Offices of Las Vegas assigned phone numbers to your account are the property of our telecommunications service provider. Our clientele only purchases the right to use assigned numbers through our Service Agreement; consequently, all numbers are yours strictly during valid and active account term(s).
What is Live Answering?
Our staff answers call then screens and forwards the call per the client’s instruction. During office hours, the client decides whether to accept the call. Monday through Friday from 9:00am to 5:00pm local time (except holidays). Unlimited Long Distance in the Continental U.S. applies.
How do you handle the live answering for “my” business if you also handle live answering for many other businesses?
Our phone system allows us to program each clients information; as a result, our receptionists can answer calls using each client’s customized greeting. In addition, with a click of the mouse our receptionists can view all company information while on a call.
What is Live Answering Premium Reception?
Our staff will answer calls and screen calls with the clients custom company greeting. As a result, the client can decide whether to accept the call, send to voicemail, or a message will be sent to your email. Our office hours are Monday through Friday, 9:00am to 5:00pm local time (except holidays). Especially noteworthy, unlimited Long Distance in the Continental U.S. applies to every account.
What is Live Answering Standard Reception?
Our staff will answer, screen calls and send messages with the client’s custom company greeting. Office hours are Monday through Friday, 9:00am to 5:00pm local time (except holidays).
What if I go over my purchased block of calls on my account? Other additional charges.
Charges will apply if a client receives more calls than allotted in their service package. We apply a $1 charge per call. Unused calls will not roll-over to future months. Lastly, clients can purchase a block of additional calls mid-month or upgrade to the next package. Additional fees will also result from international long-distance charges when connecting your calls.
How are Calls answered by the automated system?
Callers will hear the greeting and the dialing options which are individuals or departments. In addition, callers will have the option to go to voicemail.
What is Voicemail to Email?
Clients will receive all voicemail messages as a .wav file. As a result, the client can listen to the message without calling into the phone system.
What is Text Message Notification to Cell Phone?
The receptionist will take phone messages to send by text.
What is Direct Call to Cell (DCC)?
We assign a telephone number that routes to your cell phone.
Can I get on the local 411 directory?
We do offer the optional service to have your assigned phone number and business address listed with the local 411. There is a one-time setup fee and monthly listing charges.
What is an eFax Number?
An eFax number is the same as a traditional fax number except the fax will arrive via email as an attached PDF file.
CUSTOMER SUPPORT FAQ
What is the Holiday Closure List?
Holidays observed by Virtual Offices of Las Vegas that have modified hours on certain days before and after certain holidays. In addition, we send emails as a reminder. To view the full holiday closure list, please click the link below.
Holiday Closure List.
Holiday Closure List.
My contact information has changed. How do I let you know?
Submit changes in writing to support@bssivirtual.com, via chat on our website, or give us a call.
I need to change the credit card on my account. How do I do that?
To update your credit card on file, access any of your Paid Invoice emails, and click on the link within the email for your personal billing portal. You may update the card on file directly at your convenience. Another option is to call during business hours.
May I add another company to my account?
As a service provider, we look at individual businesses as a separate business to service. We offer the shared address package at a greatly reduced rate giving you the opportunity to share your current package address with future businesses.
May I check my mailbox prior to picking up my mail?
Feel free to chat online, call during office hours, or email mailroom@bssivirtual.com to check on your mail. No additional charges apply.
Will you hang my business license?
Upon request, we will email you a .jpeg copy for your files with your original kept in our office on file. We hang your business license in a frame in our lobby for County compliance.
How does your Referral Reward Program work?
We love referrals and in exchange our virtual client will receive half off of their subsequent month’s service fees. Certain terms apply.
Still Have Questions?
Finally, if you have any other questions please feel free to email us at: info@virtualofficeslv.com.
or call us 702.943.0300
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