Virtual Office FAQs
What is a Virtual Office?
A virtual office is a service that is offered through an office facility which allows someone to use an office address; furthermore, without leasing an actual physical office. Virtual offices provide professional handling and routing of customers, mail and phone for the client, therefor, creating and maintaining a clients virtual presence.
For what type of business is a virtual office appropriate?
A virtual office is a cost-effective alternative for most businesses. Examples include; the small business owner that works at home who wants to project a professional image; in addition, a start-up company with limited overhead funds; and lastly, a business looking to expand into a new territory and want to test the waters before full expansion and large capital commitment.
Who is Virtual Offices of Las Vegas?
Virtual Office of Las Vegas has been providing Virtual services since 2007. Furthermore, Blue Sky Solutions Inc dba Virtual Offices of Las Vegas has acquired an Accredited BBB A+ rating. The facilities are centrally located; in addition, just West from the world-famous Las Vegas strip.
What is the sign up process?
There are two steps to the sign-up process. First, completion of the application and the US Postal Service Form 1583 then we will issue you a service agreement with your assignment(s) along with other forms to setup your account.
What is the US Postal Service Form 1583?
Virtual Offices of Las Vegas is a commercial mail receiving agency registered with the United States Postal Service. In addition, to receive mail on your behalf your company we must properly complete a USPS application. If you complete the application outside of our offices; most noteworthy, it must be notarized for execution. Once completed, we will submit it to USPS. For your information, the form example can be viewed here and be conveniently notarized online; view the video tutorial on YouTube.
How do you handle the live answering for “my” business if you also handle live answering for many other businesses?
Our phone system allows us to program each clients information; as a result, our receptionists can answer calls using each clients customized greeting. In addition, with a click of the mouse our receptionists can view all company information while on a call.
What if I go over my purchased block of Calls on my account?
Charges will apply if a client receives more calls than allotted in their service package. A $1 charge per call may be applied to each call. Any unused calls cannot be rolled-over to future months. Lastly, clients can purchase a block of additional calls mid-month or upgrade to the next package.
What is required to set up service? What are the setup fees? How long does it take to have my services live and ready for use?
Completed paperwork, a valid credit card and identification are required to setup an account. The setup fees and the first months service fee are due at the time of setup. Most often a service package will be live within twenty-four to forty-eight business hours. Lastly, all client documentation must be completed and received for an account to start the go-live process.
What are the additional charges I should be aware of?
When a client purchases a phone answering service and the number of allotted monthly calls are exceeded; as a result, call overages will be incurred. Additional fee will also result from international long-distance charges when connecting your calls
How does the mail forwarding work?
The default schedule for mail forwarding is weekly. Mail that was received during the week is placed into another envelope and mailed to the destination provided by client. In effort to save you money, we do not forward third-class mail consisting of advertising and addressed to `resident or `occupant, unless you specify on the Mail Handling Privileges form. Lastly, if there is a time-sensitive mailing, we can adjust your schedule given you provide 24 business-hours notice.
Can I pick up my mail?
Yes, during office hours; in addition, you should call to check to see if you have any mail, and make the arrangements to come in. There is no need to waste time coming in if theres no mail waiting.
Do you accept parcels and courier packages?
We accept deliveries from companies such as Federal Express and UPS for envelopes and packets. Furthermore, we are unable to accept any items exceeding 10 lbs in weight or larger than 11-7/8 x 13-5/8. In additions, we will not accept any item containing any dangerous, live or perishable goods. We email you when we sign for a delivery.
How much is mail forwarding?
There is no charge for picking up your mail. Only when we send your mail via USPS, overnight express or through scanning services will there be a charge. All charges are different so please check pricing or call 877.943.2774
If I terminate services, do I keep my assigned phone number?
All Virtual Office of Las Vegas assigned phone numbers to your account are the property of our telecommunications service provider. Our clientele only purchases the right to use through our Service Agreement; consequently, all numbers are yours strictly during valid and active account term(s).
What forms of payments are accepted?
All major credit cards are accepted for service payments.
When is the Company closed?
Company closures are available on our HOLIDAY LIST; furthermore, email communications are sent to clients as a reminder
What is a Business Address for Mail service?
A business address is a physical location to use for contact information and letters, packages delivered by the United States Postal System.
What is Courier Package receipt?
We have a staffed location to receive your Federal Express and UPS envelopes and packages. There is a size and weight restrictions of 10 lbs in weight or larger than 11-7/8 x 13-5/8.
What is Free Mail Pickup?
Collect your mail in person by arrangement during office hours.
What is Package Notification?
We email you of every package or envelope we sign for; size and weight restrictions apply.
What is Mail Forwarding?
Have your mail sent to you per your forwarding specifications; consequently, additional charges may apply.
How is this applicable to Business Licensing?
Our business address is permitted for certain business types concerning local business licensing requirements. Furthermore, please refer to Clark County Business Licensing for more details.
What is an Assigned Private Telephone Number?
A specific number is assigned to clients by our staff; in addition, each client receives a number unique to them.
What is Direct Call to Cell (DCC)?
An assigned private telephone number that is directly routed to your specified number off-system. This routing number is usually a mobile phone.
What is an eFax Number?
An eFax number is the same as a traditional fax number except the fax will arrive vie email; in addition, as an attached PDF file.
How are Calls answered by automated system and what is “up to 3 extensions?”
First, a greeting and 3 dialing options are programmed into the auto-attendant program. Second, calls hear the greeting and the 3 dialing options which are individuals or departments. Lastly, all 3 dialing options are directed to an assigned voicemail box or external phone number.
What is Voicemail to Email?
All voicemail messages will be emailed to client; as a result, the client can listen to message without calling into phone system. An electronic .wav file containing the callers message will be delivered for the clients review; in addition, the system removes the message from the voicemail box
What is Live Answering?
Our staff answers call then screens and forwards call per the clients instruction. The client decides whether to accept the call during work hours. Monday through Friday from 9:00am to 5:00pm local time (except holidays). Unlimited Long Distance in the U.S Continental applies. Any Overages for allotted monthly call package or from international long-distance calls are charged to client and billed on monthly invoice. Lastly, calls can be forwarded to up to 2 designated telephone numbers.
What is Text Message Notification to Cell Phone?
You may receive your messages taken live by receptionist and sent by text to your mobile phone. Only applicable to live answering service packages.
Can I use a Private Office when I need it?
Yes, you can rent a private office by the hour or day. RSVP basis only.
Can I get listed on the Suite Directory?
You can add your company for inclusion on Suite Directory. Included in certain package(s). Additional charge monthly charge.
What is an Additional Voicemail Box?
The Starter, PRO and PRO Plus packages include 1 voicemail box, and up to 3 dialing extensions. Should you need more, you can add up to 5 additional voicemail boxes, each with additional 3 dialing extensions for a monthly charge.
Can I get listed with the local 411?
We do offer the optional service to have your assigned phone number and business address listed with the local 411. There is a one-time setup fee and monthly listing charges.
What if I go over my monthly call volume?
You may purchase additional Live Answering blocks at discounted rates. Can be purchased prior to month’s end to avoid overage charges.
Phone Answering FAQs
How do you determine the best phone answering service provider and package for your business needs?
Virtual Offices of Las Vegas believes that paying per call is more efficient and less costly then paying by the minute. Virtual Offices of Las Vegas offers packaged call bundles with unlimited long distance in the US Continental which eliminates call minutes for the most part.
How do you handle the live answering for “my” business if you also handle live answering for many other businesses?
Our phone system allows us to program each clients information; as a result, our receptionists can answer calls using each client customized greeting. In addition, with a click of the mouse our receptionists can view all company information while on a call.
What if I go over my purchased block of calls on my account?
Charges will apply if a client receives more calls than allotted in their service package. A $1 charge per call may be applied to each call. Any unused calls cannot be rolled-over to future months. Lastly, clients can purchase a block of additional calls mid-month or upgrade to the next package.
What is required to set up service? What are the setup fees? How long does it take to have my services live and ready for use?
Completed paperwork, a valid credit card and identification are required to setup an account. The setup fees and the first months service fee are due at the time of setup. Most often a service package will be live within twenty-four to forty-eight business hours. Lastly, all client documentation must be completed and received for an account to start the go-live process.
What are the additional charges I should be aware of?
When a client purchases a phone answering service and the number of allotted monthly calls are exceeded; as a result, call overages will be incurred. Additional fee will also result from international long-distance charges when connecting your calls
What is an Assigned Private Telephone Number?
A specific number is assigned to clients by our staff; in addition, each client receives a number unique to them.
What is an eFax Number?
An eFax number is the same as a traditional fax number except the fax will arrive vie email; in addition, as an attached PDF file.
How are Calls answered by automated system and what is “up to 3 extensions”?
First, the clients greeting and 3 dialing options are programmed into the auto-attendant. Second, when a call is received they hear the greeting and the 3 dialing options which are individuals or departments. Lastly, all 3 dialing options are directed to an assigned voicemail box or external phone number.
What is Voicemail to Email?
All voicemail messages will be emailed to client; as a result, the client can listen to message without calling into phone system. An electronic .wav file containing the callers message will be delivered for the clients review; in addition, the system removes the message from the voicemail box
What is Live Answering Premium Reception?
Our staff will answer calls with the clients custom company greeting. In addition, the call will be screened; as a result, the client can decide whether to accept the call or send to voicemail. Monday through Friday, 9:00am to 5:00pm local time (except holidays) are our staffs work hours, especially noteworthy, Unlimited Long Distance in U.S. Continental applies to every account.
What is Live Answering Standard Reception?
Our staff will answer calls with the clients custom company greeting, in addition, collects the callers information. Furthermore, this information is communicated via email or text message to the client. Lastly, the receptionist then forwards call to voice-mail. Staff hours are Monday through Friday, 9:00am to 5:00pm local time (except holidays).
What is Text Message Notification to Cell Phone?
Phone messages are taken live by the receptionist; in addition, sent by text to the clients mobile phone.
What is an Additional Voicemail Box?
One voicemail box and up to 3 dialing extensions are included in all phone answering packages, furthermore, additional voicemail boxes can be purchased.
Client Support
What is the Holiday Closure List?
Holidays observed by Virtual Offices of Las Vegas that have modified hours on certain days before and after certain holidays. Email communications are sent to clients as a reminder of upcoming holidays. To view the full holiday closure list, please click the link below.
Holiday Closure List.
I just moved and my contact information has changed. How do I let you know?
Any changes to your account contact information must be submitted in writing; as a result, we recommend sending changes via email to support@bssivirtual.com.
I need to change the credit card on my account. How do I do that?
To update your credit card on file; first, access any of your Paid Invoice emails; secondly, click on the link within the email for your personal billing portal. Finally, you can update the card on file directly at your convenience.
I just changed my company name. How do I let you know?
Please send an email to support@bssivirtual.com; in addition, also include the proper documentation of this changes. Furthermore, any change to your account must be in writing. We shall create an amended agreement. In conclusion, VOOLV is not responsible for any services to be performed for any other individuals or entities except as named in the Agreement.
Can I add another company to my account?
Each agreement between VOOLV and its client is strictly bilateral; in addition, the agreement is between 2 companies; furthermore, not individuals with multiple companies. It cannot be assigned to another company. If your company has a DBA, you must provide the local Fictitious Name filing as proof. VOOLV is not responsible for any services to be performed for any entity except as named in the Agreement. However, if you would like to have multiple accounts for multiple companies, there are applicable discounts. Contact support@bssivirtual.com.
How do I pick up my mail?
Especially relevant, we offer Call in Mail verification service; as a result, you wont waste time coming in for mail if there isn’t any. Call 702-943-0300 to see if you have any mail. In addition, you may only pick up your mail during office hours.
How can I get an address for my Live Answering service package?
Contact our sales department by calling 877-944-2774 or email us at sales@bssivirtual.com.
Still Have Questions?
Finally, if you have any other questions please feel free to email us at: info@virtualofficeslv.com.
or call us at: 702.943.0300 – 877.943.2447
Click here for: Contact Us form.
